Shipping and Refund Policy

Processing & Shipping Time 📦
All orders are processed and shipped within 5–8 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a tracking number. Please note that shipping times may vary depending on your location and carrier delays, which are outside of our control.

No Cancellations 🚫
All sales are FINAL. Once an order has been placed, it cannot be canceled or modified. Please review your order carefully before completing your purchase.

No Refunds or Exchanges ❌
Due to the handmade and custom nature of our products, we do not offer refunds, returns, or exchanges.

Damaged or Incorrect Orders ⚠️
If your order arrives damaged or incorrect, please contact us shipping carrier between 48 hours of delivery with clear photos of the item and packaging and submit claim. 

Lost or Delayed Packages 📬
Jenn’s Zen Pens is not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier. For any delivery issues, please contact the shipping carrier directly.

Contact Us 💌
If you have any questions or concerns regarding your order, feel free to reach out. We’re here to help!